Delivery

📦 How we deliver

💰 How much do I need to pay?

Shipping rates vary by region and item size. Please check the tables below for standard and oversized item shipping fees.

📦 Standard-Sized Items

🚛 Region Shipping Fee
Auckland $6.00
Bay of Plenty, Waikato, Whanganui $10.00
Gisborne, Hawke's Bay, Taranaki $10.00
Wellington $10.00
Northland $13.00
South Island (all regions) $15.00

📦 Oversized Items

🚛 Region Shipping Fee
Auckland $8.00
Bay of Plenty, Waikato, Whanganui $12.00
Gisborne, Hawke's Bay, Taranaki $12.00
Wellington $12.00
Northland $15.00
South Island (all regions) $17.00

🌏 Items in Our Global Online Collection

Some products are fulfilled through our international partner warehouse as part of our extended online range.
Shipping is FREE — delivery fees are already included in the product price.
Estimated delivery timeframe: 10–15 business days (may vary based on region and customs).

⚠️ Note: Oversized shipping fees apply to bulky or heavy items. If your cart includes both standard and oversized items, shipping will be calculated accordingly. Rural delivery may incur extra charges.

⏱️ What are your delivery timeframes?

📍 NZ-stock items: 4–7 business days (urban), 5–10 business days (rural)
📦 Oversized items: 5–10 business days
✈️ Global range items: 10–15 business days (region and customs dependent)

🚛 Who will deliver my order?

CourierPost, Aramex (Fastway), or other courier services. You will receive a tracking number by email once your order is dispatched.

✏️ Can I change my delivery address after placing the order?

No, we are unable to change delivery addresses after your order is confirmed. Please contact the courier directly for redirection options.

📦 I didn’t pick up my package. What happens now?

If your parcel is returned to us, we will refund the item(s) only. Shipping fees are non-refundable.

🚫 The courier couldn’t access my address?

Some rural or restricted areas may not be serviceable. Please consider using a local post office or an alternative delivery address.

❓ Got a question?

Still unsure? Contact us here — we’re happy to help!