Delivery
π¦ How we deliver
π° How much do I need to pay?
Shipping rates vary by region and item size. Please check the tables below for standard and oversized item shipping fees.
π¦ Standard-Sized Items
| π Region | Shipping Fee |
|---|---|
| Auckland | $6.00 |
| Bay of Plenty, Waikato, Whanganui | $10.00 |
| Gisborne, Hawke's Bay, Taranaki | $10.00 |
| Wellington | $10.00 |
| Northland | $13.00 |
| South Island (all regions) | $15.00 |
π¦ Oversized Items
| π Region | Shipping Fee |
|---|---|
| Auckland | $8.00 |
| Bay of Plenty, Waikato, Whanganui | $12.00 |
| Gisborne, Hawke's Bay, Taranaki | $12.00 |
| Wellington | $12.00 |
| Northland | $15.00 |
| South Island (all regions) | $17.00 |
π Items in Our Global Online Collection
Some products are fulfilled through our international partner warehouse as part of our extended online range.
Shipping is FREE β delivery fees are already included in the product price.
Estimated delivery timeframe: 10β15 business days (may vary based on region and customs).
β±οΈ What are your delivery timeframes?
π NZ-stock items: 4β7 business days (urban), 5β10 business days (rural)
π¦ Oversized items: 5β10 business days
βοΈ Global range items: 10β15 business days (region and customs dependent)
π Who will deliver my order?
CourierPost, Aramex (Fastway), or other courier services. You will receive a tracking number by email once your order is dispatched.
βοΈ Can I change my delivery address after placing the order?
No, we are unable to change delivery addresses after your order is confirmed. Please contact the courier directly for redirection options.
π¦ I didnβt pick up my package. What happens now?
If your parcel is returned to us, we will refund the item(s) only. Shipping fees are non-refundable.
π« The courier couldnβt access my address?
Some rural or restricted areas may not be serviceable. Please consider using a local post office or an alternative delivery address.
β Got a question?
Still unsure? Contact us here β weβre happy to help!