MORE GOOD FINDS
FAQ
Find answers to common questions about orders, shipping, returns and store pickup.
Frequently Asked Questions
Q: “Do you ship across New Zealand?”
Yes, we ship nationwide across New Zealand. Shipping costs are calculated at checkout based on your location.
Q: “Can I pick up my order from a store?”
Yes, store pickup is available at selected Lotsa Goodies locations. You can choose the pickup option at checkout and we will notify you when your order is ready.
Q: “How long does shipping take?”
📍 NZ-stock items: 4–7 business days (urban), 5–10 business days (rural) 📦 Oversized items: 5–10 business days ✈️ Global range items: 10–15 business days (region and customs dependent)
Q: “Do you offer returns or exchanges?”
For returns or exchanges, please contact us and review our Return & Refund Policy for the return window, conditions and return shipping costs.
Q: “Do you sell gift boxes and packaging supplies?”
Yes, we offer a wide range of gift boxes, gift bags, ribbons, tissue paper and other packaging supplies for all occasions.
Q: “How can I contact Lotsa Goodies?”
If you have any questions, please contact us through our Contact page or email us at info@lotsagoodies.co.nz and our team will be happy to help.
Q: “What if an item is out of stock?”
If an item is temporarily out of stock, it may be restocked soon. Please check the product page for updates or contact us if you need further information.
Q: "Do you offer bulk discounts?"
Yes, bulk purchases may be available for selected products. Please contact us for more information about bulk orders.
Q: "Do you have physical stores?"
Yes, Lotsa Goodies has several retail stores across Auckland. You can visit our stores to see our products in person or choose store pickup when placing an order online.
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