Hair Claw Ribbon

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (e.g. you received an incorrect or defective item).

Refunds are typically processed within 1–2 weeks of receiving your returned item. This includes courier transit time, inspection, and bank processing. We’ll notify you by email once your refund has been approved and issued.

To return an item, log into your account, view the order under “My Account,” and click the Return Item(s) button.

Shipping

• 📦 Standard-sized items: Shipping fees vary by NZ region (starting from $6).
• 📦 Oversized items: Extra charges apply depending on region (up to $17).
• 🌏 China warehouse items: FREE shipping included in product price.
• 📅 Estimated delivery:
  • Urban: 4–7 business days
  • Rural: 5–10 business days
  • Overseas warehouse: 10–15 business days (depending on customs & region)

Note: Oversized or rural deliveries may require additional charges. We will contact you before dispatch if additional payment is needed. Please refer to our full delivery policy for full region-based pricing.