Staff

featured Shift Cover Policy – Staff Responsibility & Communication

We understand that staff may be unwell and unable to come to work, and that is completely understandable. However, there are no extra staff available at head office to cover shifts. If head office has to step in for one store, it can affect the operation of all stores. Please also understand that while store staff have scheduled breaks, head office staff...

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Handling shoplifting situations

Handling Walk-Outs (Unpaid Items) Stop & Ask: Call out to the customer and ask if they have paid for the items. If They Keep Walking:• Call Mall Security immediately.• Provide: Shop name, exact time, customer's appearance, stolen items, and the direction they went. Telegram Report:• Send a message with the CCTV time, the store section they were in, and the stolen items....

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Customer Management & Security Guidelines

[ 1. Entering Customers ] Greet with Eye Contact Acknowledge every customer as they walk in. Observe Appearance Pay close attention to open bags (tote bags, shoulder bags, gift bags) and accessories like hats or scarves. This helps prevent items from being slipped inside or worn out of the store. [ 2. Customers in the Shop ] Offer Assistance Approach customers and...

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How to Manage Specific Customer Orders

How to Manage Specific Customer Orders When taking a special order, please share the details with the team by sending a message in our Telegram group. Please include the following information: Customer Info: Name and contact number. Product Details: Barcode, item name, specific color, and size (if applicable). Due Time: When the order needs to be ready for the customer. Payment Status:...

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