Staff Learning Centre

📢 Staff Notices

Latest staff announcements will appear here.

4 Posts
📌 IMPORTANT Shift Cover Policy – Staff Responsibility & Communication
We understand that staff may be unwell and unable to come to...
Mar 22, 2026
📌 IMPORTANT Handling shoplifting situations
Handling Walk-Outs (Unpaid Items) Stop & Ask: Call out to the customer...
Mar 14, 2026
📌 IMPORTANT Customer Management & Security Guidelines
[ 1. Entering Customers ] Greet with Eye Contact Acknowledge every customer...
Mar 14, 2026
📌 IMPORTANT How to Manage Specific Customer Orders
How to Manage Specific Customer Orders When taking a special order, please...
Mar 08, 2026

Staff Training Guide

Training Modules

Staff Appearance & Dress Code
Staff guidelines for appropriate clothing and professional appearance at work.
Customer Bell
Whenever you leave the counter, you **must place the customer bell in front of the counter where customers can easily press it.**
Cash Drawer Organization
This video shows how to organize the cash drawer and keep it closed for security.
Greeting Card Scan
Greeting cards may have different barcodes. If a card does not scan, manually enter the barcode using the keyboard.
Training MoSecurity Tag Locking & Removaldule
How to lock and remove security tags.
Staff Discount
This training explains the staff discount policy and the correct purchase procedure for employees.
Securing Blister Packaging
How to secure blister packaging to the product card using a stapler to prevent easy removal.
Price Check I
How to check the price and quantity of newly arrived products and attach the correct price label.
Price Check II
How to quickly check a product price using the POS system.
Handling Newly Arrived Stock
This video shows staff what to do when new stock arrives, including sorting items, protecting packaging, and preparing products for display.

Pos System Guide

Learn how to start and access the POS system.
This video explains how to start the POS system.
POS System Operation Training
This training module shows staff how to use the POS system to process sales and payments.
Training Module II
This training module shows staff how to use the POS system to process sales, payments, discounts, returns, and reprint receipts.
Learn how to start and access the POS system.
This video explains how to start the POS system.
POS System Operation Training
This training module shows staff how to use the POS system to process sales and payments.
Training Module II
This training module shows staff how to use the POS system to process sales, payments, discounts, returns, and reprint receipts.
EPOS Closing & Cash Handling Guide (Step-by-Step)
Step-by-step guide to EPOS closing and cash handling.